Privacy Policy
This privacy policy applies to the use of the website www.pid-solutions.no (hereinafter the “website”) and the services offered by PiD Solutions AS in connection with the collection of information via the website.
Personal Data We Collect
We collect information in two main ways:
Information you provide to us (via contact forms)
This occurs when you actively fill out and submit our contact form or support form (which is managed via Zendesk).
- Categories of data: Name, email address, and the content of the inquiry itself.
- Legal basis for processing: Primarily to fulfill an agreement (Agreement with the customer regarding support and follow-up of users, SLA) or based on a legitimate interest to be able to respond to your request.
Information collected automatically (through cookies)
When you visit the website, we collect data via cookies, which are managed through Cookiebot.
- Categories of data: Your IP address, device information, browser settings, which pages you visit on our website, and time of visit.
- Legal basis for processing: Consent from you, which you provide via our consent mechanism (Cookiebot).
Purpose of Collecting Personal Data
We collect and process your personal data for the following purposes:
Administration and follow-up of inquiries: To efficiently process and respond to your questions sent via forms.
Provision of support: To provide the technical assistance and customer service that our customers and you as an end-user are entitled to.
Improvement of the website: To prepare statistics (through Google Analytics) that help us understand user trends, optimize content, and ensure the website functions well.
Documentation: To maintain necessary documentation related to support and communication.
How We Use Personal Data
Your personal information is used internally at PiD Solutions to ensure that you will be offered the correct service or support
- Information from forms is transferred to Zendesk for case processing and follow-up.
- Anonymized statistical information is used for analysis and provides insight into the website’s performance.
We do not use personal data for purposes incompatible with the purposes for which they were originally collected.
Who We Share Personal Data With
We use selected third parties as data processors to deliver our services. These process data on our behalf and under our instructions:
| Service | Purpose of Sharing | More Information |
|---|---|---|
| Zendesk | Handling of support inquiries. | Zendesk Trust Center |
| Google Analytics | Web analysis and statistical tracking of website traffic. | Google Analytics Terms of Service |
| Cookiebot | Management of consent for cookies and tracking. | Cookiebot Privacy Policy |
We have entered into the necessary data processing agreements with all vendors to ensure that they process your personal data in accordance with the Norwegian Personal Data Act and GDPR.
Your Rights as a User
You have rights related to the personal data we process about you. These include:
Right of access: You can request access to what data we process about you.
Rectification and erasure: You can ask for incorrect information to be corrected, or for your data to be erased (the right to be forgotten), provided we are not legally obliged to store it.
Restriction and objection: You have the right to request that processing be restricted, or to object to the processing, if you believe the conditions are not met.
Data portability: You have the right to receive the personal data you have provided to us in a machine-readable format, and to transmit them to another controller.
Please refer to the contact information on the bottom of this page for inquiries related to your privacy rights.
How Long We Process Your Personal Data
We store your personal data only as long as necessary to fulfill the purpose for which it was collected, or to comply with legal obligations.
Inquiries: Data related to support inquiries is stored as long as a contractual relationship exists between PiD Solutions and the customer the inquiry is related to, to ensure history and documentation. Data related to contact inquiries is stored until the inquiry has been fully processed.
Cookies/Analysis: Data collected via cookies (such as Google Analytics) is stored in accordance with the vendor’s guidelines and terms.
PiD Solutions’ Role as Data Processor
This section describes the distribution of responsibility between us as the data processor and our software service customers as the controller in accordance with the Norwegian Personal Data Act and GDPR.
When PiD Solutions delivers and operates systems such as PiD Drift, PiD Drift Mobile, and PiD Kurs, we process personal data on behalf of our customers. In this context, the roles of PiD Solutions and the customer are defined as follows:
| Role | Definition | Responsibility |
|---|---|---|
| The Customer | Data Controller | Has the ultimate responsibility for ensuring that the processing is lawful, and determines the purpose of the data processing (e.g., which employees/course participants are registered). |
| PiD Solutions | Data Processor | Only processes personal data according to the customer’s needs and in accordance with the privacy legislation applicable to data processors. |
PiD Solutions and Customer Obligations
PiD Solutions (Data Processor) commits to:
- Processing the data confidentially, securely, and in accordance with the entered data processing agreement.
- Assisting the Data Controller (the customer) in fulfilling the rights of the data subjects and security requirements.
- Informing the customer if we believe an instruction is in violation of privacy legislation.
The Customer (Data Controller) commits to:
- Having a legal basis for processing all personal data entered into our systems.
- Ensuring that data subjects (own employees/users) have received sufficient information about the processing.
- Entering into and maintaining a valid Data Processing Agreement with PiD Solutions that regulates the processing of personal data.
Contact PiD Solutions
You will find our contact information at the bottom of this page.
The Privacy Policy was last updated: 8/12 2025
